Look, we get it - nobody actually enjoys reading privacy policies. But we're architects, not data miners, and we believe in being straight with you about what info we collect and why. This isn't some corporate boilerplate either. We've tried to keep things clear and honest about how Krythveil Forge handles your personal information.
What Information We Actually Collect
Contact & Project Info
When you reach out to us or fill out a project inquiry, we'll collect basic stuff like your name, email, phone number, and details about what you're looking to build or restore. If you're hiring us for a project, we'll obviously need your address and any site-specific information that's relevant to the design work.
Website Usage Data
Our website collects standard technical info - IP addresses, browser types, the pages you visit, and how long you hang around. This helps us figure out what's working and what's not. We're not trying to build some creepy profile on you; it's just practical stuff to make the site better.
Cookies & Tracking
Yeah, we use cookies. Nothing fancy - just basic session cookies to keep the site functioning properly and maybe some analytics cookies to see which project photos people actually look at. You can disable them in your browser if that's your thing, though some features might get wonky.
How We Use Your Information
Here's the deal - we use your info to do our job and communicate with you. That means:
- • Responding to your inquiries and discussing potential projects
- • Preparing proposals, contracts, and project documentation
- • Managing ongoing projects and keeping you updated
- • Sending occasional updates about our work (only if you've opted in)
- • Improving our website and services based on feedback
- • Meeting legal and regulatory requirements in BC
We're not selling your email to some spam list or using it for anything sketchy. Architecture's a relationship business, and we're not about to ruin that trust.
Who We Share Information With
We don't just hand out your information to random companies. But there are some practical situations where we need to share certain details:
Project Collaborators
Engineers, contractors, and consultants who need your project info to do their part of the work. That's just how construction projects function.
Legal Requirements
If the law requires it - permits, building departments, regulatory bodies - we'll share what's needed. Can't really get around that one.
Service Providers
Hosting companies, email services, that sort of thing. They're bound by their own privacy obligations and don't use your data for their own purposes.
Project Portfolios
We might showcase completed work on our site or in proposals, but we'll always ask permission first if it involves identifying details.
How We Protect Your Data
We take reasonable precautions to keep your information secure. Our systems use standard encryption, secure servers, and we limit access to personal data to just the team members who actually need it. That said, nothing online is 100% bulletproof - we can't guarantee absolute security, but we do our best with industry-standard practices.
Physical documents with sensitive info get locked up properly, and when we're done with them, they're shredded. Digital files are backed up securely and deleted when they're no longer needed for the project or legal retention periods.
Your Rights & Choices
Under Canadian privacy law (specifically PIPEDA), you've got some rights when it comes to your personal information:
Access: You can ask to see what info we have about you. We'll provide it within a reasonable timeframe.
Correction: If something's wrong or outdated, let us know and we'll fix it.
Deletion: Want us to delete your info? We can do that, unless we're legally required to keep it for project records or regulatory purposes.
Opt-Out: Don't want marketing emails? There's an unsubscribe link in every message, or just shoot us an email.
Complaints: If you think we've mishandled your data, you can file a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, just email us at info@krythveilforge.info or give us a call. We'll sort it out.
How Long We Keep Your Information
We don't hold onto your data forever. Here's roughly how it breaks down:
- Inquiry info from potential clients - we'll keep it for about a year unless you ask us to delete it sooner
- Active project files - maintained throughout the project and for several years after completion (this is required for professional liability and legal purposes)
- Financial records - kept for seven years as required by tax law
- Website analytics - typically retained for 12-24 months, then aggregated or deleted
- Marketing communications - until you unsubscribe or ask to be removed
Third-Party Websites
Our site might link to other websites - supplier pages, partner sites, industry resources, whatever. We're not responsible for their privacy practices. If you click through to another site, you're under their privacy policy, not ours. Do your homework before sharing info on external sites.
Children's Privacy
Our services aren't directed at kids under 13, and we don't knowingly collect information from children. If you're under 13, please don't submit any personal info through our website. If we discover we've accidentally collected data from a child, we'll delete it promptly.
International Data Transfers
We're based in Vancouver, BC, and primarily serve Canadian clients. However, some of our service providers (like web hosting or email services) might store data on servers in other countries, including the US. When that happens, your information is subject to the laws of those jurisdictions. We try to work with providers that maintain strong privacy standards, but it's something to be aware of.
Updates to This Policy
We might update this privacy policy from time to time - usually when we add new services or if privacy laws change. We'll post the updated version here with a new "last updated" date at the top. For significant changes, we'll try to notify active clients directly, but it's worth checking back occasionally if you're curious.
Questions About Privacy?
If something in this policy doesn't make sense, or if you've got specific questions about how we handle your information, don't hesitate to reach out. We'd rather have a conversation than leave you wondering.
Email: info@krythveilforge.info
Phone: (604) 555-0147
Mail: 1247 Granville Street, Suite 302, Vancouver, BC V6Z 1M5